Refund and Returns Policy
Thank you for shopping with [Insert Store Name]. We want you to love your hoodie, but if you’re not completely satisfied, we’re here to help.
1. Return Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unworn and unused
- Unwashed
- In its original packaging
- With all tags attached (if applicable)
- Accompanied by the receipt or proof of purchase
2. Items That Cannot Be Returned
The following items are non-returnable:
- Sale or clearance items (marked “Final Sale”)
- Gift cards
- Customized or personalized hoodies
- Items received more than 30 days ago
3. Return Process
To initiate a return, please contact our customer service team at:
Email: [Insert Email Address]
Please include:
- Your order number
- Reason for return
- Photo of the item (if damaged or defective)
We will provide you with return instructions and a return address.
4. Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.
Please note:
- Original shipping fees are non-refundable
- Refund time may vary depending on your payment provider
5. Exchanges
We currently do not offer direct exchanges. If you would like a different size or color, please return the item and place a new order.
6. Damaged or Defective Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll arrange a replacement or refund as appropriate.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping method.
8. Need Help?
If you have questions about returns or refunds, feel free to contact us:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
Return Address: [Insert Company Return Address]
