FAQs – Frequently Asked Questions
1. What types of hoodies do you offer?
We specialize in a wide range of hoodies including pullover hoodies, zip-up hoodies, oversized styles, cropped hoodies, and seasonal limited editions. All our products are crafted with high-quality materials for comfort and durability.
2. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location. You can check our Shipping Policy for detailed information.
3. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use that number to track your order directly on the carrier’s website.
4. What is your return policy?
We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and in their original packaging. Please visit our Refund and Returns Policy page for step-by-step instructions.
5. Can I change or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of placement. Please contact our customer service team as soon as possible to request changes.
6. Do you offer bulk or custom orders?
Yes, we welcome bulk or custom hoodie orders for teams, schools, or events. Please contact us directly at [Your Email] for quotes and customization options.
7. How do I know what size to order?
Please refer to our Size Guide located on each product page for accurate measurements. If you’re between sizes, we recommend sizing up for a more relaxed fit.
8. What if I receive a defective or incorrect item?
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt. We will arrange a replacement or refund as appropriate.
9. Do you offer discounts or promotions?
Yes, we frequently run seasonal sales, discounts, and special promotions. Subscribe to our newsletter to stay updated on our latest deals.
10. How can I contact customer service?
You can reach us at:
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Company Address]
Our support team is available Monday to Friday, 9 AM – 6 PM (local time).
